Amanda Nocchi (Customer) asked a question.
We are getting an error stating "Request failed with status code BadRequest", whether we create the appointment in Outlook or in LEAP. This just started yesterday. I have done a LEAP repair and a 365 repair.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
We are having the same issue. We reached out to LEAP, and they said it was a known error, but provided no type of update on when it would be fixed
I am but it doesn't appear that either of my attorneys are having this issue. Per LEAP, they are aware of the error but that was all that was said. Hopefully this can get resolved quickly
Every time I try to make an appointment in the shared calendar, I get this error message:
"Unable to subscribe to notifications. LEAP cannot complete this action."
WORKAROUND ALERT: If you're linking the appointment within your Outlook calendar, the error seems to be produced when you select SAVE. Instead of doing that, just X out of the appointment and you'll be prompted to save, which works and produces no error. Hoping this works for y'all!
Is it actually saved in the matter though? When I've done that it doesn't show in the Calendar & Tasks tab
:(
You are right - sadly, it shows as linked but does not appear in Leap. I should have known to check - just got excited!
I got excited too! Darn. Maybe the update this weekend will fix it for us!!
no errors, but does not show in the LEAP Matter :(
I think I have figured out a work around for this BadRequest error issues with the emails. One person in my office was having this issue, and our initial work around was to make appointments through Leap365. However, over the past two weeks, we noticed that the attorneys were getting repeated pop-up reminders in Outlook for appointments that would not go away unless we deleted the calendar item. In doing that, I discovered that it was only the appointments made in Leap365 that were having this issue. My staff finally came up with a solution for going back to Leap desktop and making appointments. Instead of clicking on the little down arrow on the New Meeting button under Calendar and Tasks and choosing the shared calendar that she needed, she is clicking on the main New Meeting button and adding the shared calendar on the line that says Required. This seems to work. We have had a LOT of problems with Leap and Outlook, especially with shared calendars. Maybe this is the final fix. I hope this helps someone.