Robert Steinhaus (Customer) asked a question.
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As of yesterday, 7/31, one user in our office was having this problem. I suggested she start an online chat to see if they needed to remote in to fix it. When I followed up with her, she said someone from LEAP was supposed to call her. I'm not sure if the issue has been resolved yet.
I just tested mine and it appears to work but we have not yet rolled out the update to everyone so to be continued!
We are not having that issue with the update, however our large files have slowed us down immensely. I just contact LEAP regarding this and they suggested I use sub folders. Not sure how many more sub folders I can create. Wish they would give you a straight answer that this seems to be a problem with the update. Hope they are looking into it.
Our office is also experiencing lag with large matter files.
Were any of you able to get answers regarding this? We are experiencing the same issue with large matters.
They have the worst support service- Can't wait for our contract to expire
They have the worst customer support. Can't wait until our contract expires.
sometimes i have to open Adobe separately in order to see the "open" file -
Mine tells me that it is empty or blank.
I am having a problem with adobe. I used to have a link to adobe through and that has disappeared. When I try to open up an adobe file within leap, it does not work. I have to open it up through adobe. Would love to find a solution.