Stanley Kaufman (Customer) asked a question.
Lately I've been getting an error message that says: "Leap Cannot Parse the Document Record." Does anyone know what this means?
- Sebastian Figg (LEAP Dev)
Hi @Stanley Kaufman (Customer),
Happy New Year & thank you for posting on LEAP Community Discussions.
It appears from your description that a repair will need to be run on LEAP. To do this you will need to do the following:
1. Close LEAP
2. Click on the start menu in the bottom left-hand corner of your machine
3. Type ‘Control Panel’ in the search bar and click enter
4. Select Programs > Programs and Features
5. Search for LEAP in the list of programs listed
6. Right-click on LEAP and select Repair
7. Once the repair has completed, restart your LEAP Desktop application.
Let us know if you require further assistance.
Best regards,
Sebastian.
Expand Post
Hi @Stanley Kaufman (Customer),
Happy New Year & thank you for posting on LEAP Community Discussions.
It appears from your description that a repair will need to be run on LEAP. To do this you will need to do the following:
1. Close LEAP
2. Click on the start menu in the bottom left-hand corner of your machine
3. Type ‘Control Panel’ in the search bar and click enter
4. Select Programs > Programs and Features
5. Search for LEAP in the list of programs listed
6. Right-click on LEAP and select Repair
7. Once the repair has completed, restart your LEAP Desktop application.
Let us know if you require further assistance.
Best regards,
Sebastian.