Staff Member Names Missing in the Staff Section

Nov 5, 2025
Knowledge

How To

You may experience an issue where staff member names do not appear in the Staff section on a matter. Please see below for more information.

If a staff member’s name is missing from the list when you try to add them to the Staff section, the New Time Entry column, or from Matters, and you see one of the following error messages, the issue is likely related to their user profile:

LEAP cannot load staff record.
LEAP cannot find main configuration file.
No staff record found.
Your initials do not display in the Staff column next to documents in the Correspondence window.
Your name is missing from the top right-hand corner of the LEAP window.

To resolve this issue, you will need access to the Application Settings window in LEAP.

If you do not have LEAP Admin access, please contact your firm's LEAP Admin to perform the following action:

From the firm's LEAP Administrator's device, navigate to:

LEAP Menu > Settings > Application Settings > Firm > under Staff > Members.

A Staff Members List will display.
Click the name of the Staff Member whose profile you wish to edit > General Details and add a dot (.) in front of the Name.

Save the change.
Reopen the user's profile, remove the dot (.) and Save again.
On the affected device, log out of LEAP and then log back in to check if the issue is resolved.

This process refreshes the user’s details and should make their name appear correctly.

Last Modified Date

11/5/2025 11:10 PM

Title

Staff Member Names Missing in the Staff Section

URL Name

Staff-Member-Names-Missing-in-the-Staff-Section-US

Resolution