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CommunityWhy won't Outlook show me any e-mails received after LEAP turned in on in my computer on November 11? This should not be happening. I can see all of the e-mails when I log in directly to GoDaddy web site.
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Why won't Outlook show me any e-mails received after LEAP turned in on in my computer on November 11? This should not be happening. I can see all of the e-mails when I log in directly to GoDaddy web site.

  • Sebastian Figg (LEAP Dev)

    Hi @John Sullivan (Customer)​ & @Michael Cahill, Jr. (Customer)​,

     

    Thank you for posting on LEAP Community Discussions.

     

    Sorry to hear you have been experiencing difficulty viewing emails,

     

    This may be related to one of the options in the image below available in the LEAP Outlook options. Information about these options and others can be found here.

    2020-11-19 11_25_39-LEAP Options Outlook Explained 

    So we can best investigate and assist with this please contact our LEAP support team via live chat or a support ticket here.

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Sebastian.

    Expand Post
    Selected as Best

  • Michael Cahill, Jr. (Customer)

    I have the same problem. I've been leaving both outlook and leap open to see them all

  • Sebastian Figg (LEAP Dev)

    Hi @John Sullivan (Customer)​ & @Michael Cahill, Jr. (Customer)​,

     

    Thank you for posting on LEAP Community Discussions.

     

    Sorry to hear you have been experiencing difficulty viewing emails,

     

    This may be related to one of the options in the image below available in the LEAP Outlook options. Information about these options and others can be found here.

    2020-11-19 11_25_39-LEAP Options Outlook Explained 

    So we can best investigate and assist with this please contact our LEAP support team via live chat or a support ticket here.

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Sebastian.

    Expand Post
    Selected as Best

    • John Sullivan (Customer)

      Hello Sebastian,

       

      Thanks for sending the link to the article that discusses this problem. Unfortunately, I received an error message stating the page could not be found when I clicked on the link. What should I do now?

      Expand Post

      • Sebastian Figg (LEAP Dev)

        Hi @John Sullivan (Customer)​,

         

        My apologies, I made an error with the previous URL.

         

        I have corrected this in my previous post and you can also use this link here to refer to the page.

         

        Furthermore, I would suggest contacting our support team and they will be able to go through the issue with you in realtime and help answer any further questions you may have.

         

        Regards,

         

        Sebastian.

        Expand Post

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Why won't Outlook show me any e-mails received after LEAP turned in on in my computer on November 11? This should not be happening. I can see all of the e-mails when I log in directly to GoDaddy web site.