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Unable to Open Matters or Template Windows in LEAP

  • Apr 6, 2026
  • Knowledge

How To
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Fix issues causing the LEAP Desktop window to display incorrectly.

You may experience one or more of the following in LEAP Desktop:

  • LEAP Desktop window does not display correctly
  • Matters or Templates windows do not open
  • Matter page appears as a blank white screen in the taskbar preview
  • Pop-up windows (e.g. Rename, Delete) do not appear
  • Windows open off-screen

These issues are typically caused by Windows display settings, including:

  • Incorrect primary monitor selection
  • Display resolution set too low
  • Scaling not suited to your monitor configuration

This is common when using multiple monitors or after disconnecting/reconnecting screens.

  1. Hover over the blank window in your Task Bar > right click > Maximize and click on (...) ellipsis icon on the top right corner of matter page and select Reset View.

  2. If you use multiple monitors:

    • Right-click your desktop and choose Display settings.
    • Under Multiple displays, try setting a different monitor as your main display.

    Switching your main display often resolves issues where LEAP freezes or becomes unresponsive when opening, renaming, or exporting a document.

  3. ou may need to adjust your screen resolution to the recommended settings: 

    • Right-click on your desktop and choose Display settings.
    • Scroll down to the Scale and layout" section
    • Adjust the "Display resolution" and Scale.  LEAP supports a minimum screen resolution of 1280 x 720.
    • If the display looks correct, click Keep changes
    • If required, check the Scale percentage > Custom scaling to suit your monitor setup. For example 125%. Click the Tick icon to save your selection.

  4. Perform a LEAP Repair and Add LEAP to your Antivirus Exceptions list.

    These steps can help resolve a variety of user interface issues in LEAP, such as blank or unresponsive Matter windows, inability to preview documents, problems clicking, opening, or selecting elements, and issues selecting dates in the calendar.

     
    Click to edit heading

    LEAP does not currently support Dark Mode. You can suggest this feature or share your feedback and ideas via the LEAP Ideas Hub. This platform allows users to submit suggestions directly to the LEAP development team.

Last Modified Date
4/6/2026 7:56 PM
Title
Unable to Open Matters or Template Windows in LEAP
URL Name
Unable-to-Open-Matters-or-Templates-Windows-in-LEAP-US

Matter ManagementTroubleshootingFaq
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Unable to Open Matters or Template Windows in LEAP