Unable to Open Matters or Template Windows in LEAP

Nov 9, 2025
Knowledge

How To

In some instances, you may encounter a blank screen when trying to open a window in LEAP. This guide will help you troubleshoot and resolve the issue.

If you are unable to open the Matters (File) or Template windows in LEAP, and the Matter page appears as a blank white screen in the taskbar preview, please follow the steps below to resolve the issue.

Hover over the blank window in your Task Bar > right click > Maximize and click on (...) ellipsis icon on the top right corner of matter page and select Reset View.
If you use multiple monitors:
- Right-click your desktop and choose Display settings.
- Under Multiple displays, try setting a different monitor as your main display.
Switching your main display often resolves issues where LEAP freezes or becomes unresponsive when opening, renaming, or exporting a document.
You may need to adjust your screen resolution to the recommended settings:
- Right-click on your desktop and choose Display settings.
- Scroll down to the Scale and layout" section
- Adjust the "Display resolution" and Scale. LEAP supports a minimum screen resolution of 1280x720.
- If the display looks correct, click Keep changes
Perform a LEAP Repair and Add LEAP to your Antivirus Exceptions list.

These steps can help resolve a variety of user interface issues in LEAP, such as blank or unresponsive Matter windows, inability to preview documents, problems clicking, opening, or selecting elements, and issues selecting dates in the calendar.

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LEAP does not currently support Dark Mode. You can share your feedback or suggest this feature via the LEAP Ideas Hub. This platform allows users to submit suggestions directly to the LEAP development team.

Last Modified Date

11/9/2025 7:59 PM

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Unable to Open Matters or Template Windows in LEAP

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Unable-to-Open-Matters-or-Templates-Windows-in-LEAP-US

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