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Support Update – Adobe Integration Issue

Details

Good morning everyone,


We’re currently experiencing an issue with Adobe version v2026.001.21431 that is affecting the integration between Adobe and LEAP.


Current behavior:

  • PDFs can still be opened directly through Adobe without issue
  • Opening PDFs within LEAP will launch Adobe, but the document will not load

Interim Solution:

  • Right-click the document in LEAP
  • Select Export and save it to your desktop
  • Open the file directly from your desktop in Adobe

Our team is aware and actively investigating. We’ll share another update as soon as this is resolved.


Thank you for your patience.

Announcement
Support Update – Adobe Integration Issue
Date
4/15/2026
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(US) LEAP Announcement: Support Update – Adobe Integration Issue