Marilyn Miller (Customer) asked a question.
I am trying to save a file to an archived matter. There is no option to search "all files" or "include archived matters". It doesn't happen all the time and I can't figure out what triggers the situation. I have created an "orphan file" matter to handle it, but that shouldn't be necessary.
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Hi Marilyn,
Thank you for using our Community site. We're sorry to hear you're seeing an issue with saving files to archived matters. Since this issue occurs inconsistently, please open a support chat here on our Community site next time this occurs so we can take a look and investigate while it's happening.
Kind regards,
Misty Petty
LEAP HelpDesk Technician