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CommunityAnyone having problems moving files into folders? It is only letting us moving them into the Root and then we have to transfer into the Folder.

Anyone having problems moving files into folders? It is only letting us moving them into the Root and then we have to transfer into the Folder.

Sarah Rarick (Customer) asked a question.

Anyone having problems moving files into folders? It is only letting us moving them into the Root and then we have to transfer into the Folder.

It is only letting us moving them into the Root and then we have to transfer into the Folder. 


  • Sarah Rarick (Customer)

    Well we were good for a while, however, now we are back to having problems. Can't move file from the root folder. We have to save it root folder, but that's not helping if we're not able to move it.

  • Christine McGahn (Customer)

    It was fine this morning but started happening again in our office as well.

  • Cristiana Lopez (Customer)

    I was having this exact issue for the last two days. As of today, I haven't received the error message, yet. I was also experiencing issues among staff that would see one document in a specific folder, but a different staff member could not see the same document on their side of leap. I think it has something to do with LEAP servers.

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Anyone having problems moving files into folders? It is only letting us moving them into the Root and then we have to transfer into the Folder.