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CommunityCan I attach a Special Fee to all matters created for a specific client? I have tried to attach the Special fee to the client card, but if I create a new matter for that client, the Special Fees do not appear.

Can I attach a Special Fee to all matters created for a specific client? I have tried to attach the Special fee to the client card, but if I create a new matter for that client, the Special Fees do not appear.

Kathryn Vidal (Customer) asked a question.

Can I attach a Special Fee to all matters created for a specific client? I have tried to attach the Special fee to the client card, but if I create a new matter for that client, the Special Fees do not appear.

It would be even better to be able to attach the Special Fee for that Client to the New Matter Template for that client. Any ideas?


  • Thank you for your post on the LEAP Community Discussions, Kathryn Vidal.

     

    You can attach a special fee to a card. You can find detailed instructions on how to do this here.

     

    If the special fee doesn't appear, try the following steps:

     

    1. Open the affected matter.
    2. Go to the Details and Correspondence tab.
    3. Click the three dots in the top right corner and select Special Fees.
    4. Choose Use Debtor Special Fees, then save and close. This should resolve the issue.

     

    If you have any further questions or need assistance, feel free to reach out to our Helpdesk via chat by selecting the Knowledge Base tab and clicking the blue chat button in the lower right-hand corner, or by emailing us at support@leap.us.

     

    We hope this helps!

     

    Best regards,

    Shaiefa F

    Expand Post

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Can I attach a Special Fee to all matters created for a specific client? I have tried to attach the Special fee to the client card, but if I create a new matter for that client, the Special Fees do not appear.