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CommunityAnyone having issues with multiple trust accounts when receipting funds into one account it either goes into the wrong account, although you've marked the correct account and the receipt shows the correct acct or it splits deposits between your accts?

Anyone having issues with multiple trust accounts when receipting funds into one account it either goes into the wrong account, although you've marked the correct account and the receipt shows the correct acct or it splits deposits between your accts?

Robin Humbert (Customer) asked a question.

Anyone having issues with multiple trust accounts when receipting funds into one account it either goes into the wrong account, although you've marked the correct account and the receipt shows the correct acct or it splits deposits between your accts?

  • @Robin Humbert (Customer)​ 

    Thank you for reaching out to us, this would require us to do an investigation to follow the process you are doing as well as seeing what is happening when you enter the information. I suggest that you reach out to us via help chat or send an email to us at: support@leap.us so that we can do a remote session with you

     

    Kindly,

     

    Lori Villiarola

    Help Desk Technician

    Expand Post
  • Walter Lau (Customer)

    I'm having this issue. did you ever get it fixed? I have a NY and a NJ trust account. I need to fund a NJ matter but I cant change the account from NY.

     

  • We are also having the same issue with multiple Trust accounts. Is there a way to change the Trust Account with out reversing? Just to reflect the correct Trust Account it was deposited to.

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Anyone having issues with multiple trust accounts when receipting funds into one account it either goes into the wrong account, although you've marked the correct account and the receipt shows the correct acct or it splits deposits between your accts?