Kim Michael (Customer) asked a question.
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@Kim Michael (Customer) Thank You for reaching out to us. If you are having issues scanning into LEAP, we would suggest you have your IT install the Microsoft Service Pack to resolve the issue. They will need to access the following website to install:
https://www.microsoft.com/en-us/download/details.aspx?id=36292
If you do require further assistance, please reach out to support at support@leap.us.