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Anyone having problems printing Trust Checks?

Kerry Rieder-McLaughlin (Customer) asked a question.

May 17, 2022 at 10:10 AM
Anyone having problems printing Trust Checks?

I've purchased QBO checks and US3 is supposed to match perfectly, but the alignment is off. Adjusting it doesn't work. I've tried using US2 with adjustments, but now that doesn't work either. Support is working on this but I haven't heard back yet. Any ideas?

  • 4 answers
  • 297 views
Marcello Cirigliano likes this.

  • Lori Villiarola (LEAP)

    Hi Kerry,

     

    I will need to do some further investigation here. I will open a case on your behalf and a technician will reach out to you to do a remote session. I will send you an email with the case number as well.

    I just need to know which firm you are with.

     

    Kindly,

    Lori

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    Selected as Best

  • Lori Villiarola (LEAP)

    Hi Kerry,

     

    Thank you for reaching out to us! This has been an ongoing issue with LEAP that multiple users were reporting. We were advised that it was corrected. When was the most recent time you tried printing? Please also try printing from Menu -- Accounting -- Print Checks. If you are still experiencing this issue, kindly respond back so that we can touch base to investigate further for you.

     

    Have a great day!

    Kind regards,

     

    Lori

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    • Kerry Rieder-McLaughlin (Customer)

      Thank you Lori,

      I tried printing a trust refund check today and it wouldn’t print at all. I had to type the check. Last week when I tried printing checks it allowed me to print, but it was still wonky. When was this supposedly fixed? I never heard back from LEAP support like I was supposed to.

      Sincerely,

      Kerry Rieder-McLaughlin
      Office Manager/HR Consultant
      Law Offices of McLaughlin & Associates, P.C.
      One E. Benton, Suite 301
      Aurora, IL 60505
      krieder@ma-lawpc.com<mailto:krieder@ma-lawpc.com>
      P: 630-449-4590
      F: 630-230-8435

      NOTICE: This transmission is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential and or personal in nature. If the reader of this transmission is not the intended recipient or their agent, you are hereby notified that any dissemination or copying of this transmission is strictly prohibited. If you received this transmission in error, please notify us immediately by telephone at 630-230-8434 and delete the transmission from your records.
      Expand Post

      • Lori Villiarola (LEAP)

        Hi Kerry,

         

        I will need to do some further investigation here. I will open a case on your behalf and a technician will reach out to you to do a remote session. I will send you an email with the case number as well.

        I just need to know which firm you are with.

         

        Kindly,

        Lori

        Expand Post
        Selected as Best

      • Kerry Rieder-McLaughlin (Customer)

        Law Offices of McLaughlin & Associates. Thank you again.

        Sincerely,

        Kerry Rieder-McLaughlin
        Office Manager/HR Consultant
        Law Offices of McLaughlin & Associates, P.C.
        One E. Benton, Suite 301
        Aurora, IL 60505
        krieder@ma-lawpc.com<mailto:krieder@ma-lawpc.com>
        P: 630-449-4590
        F: 630-230-8435

        NOTICE: This transmission is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential and or personal in nature. If the reader of this transmission is not the intended recipient or their agent, you are hereby notified that any dissemination or copying of this transmission is strictly prohibited. If you received this transmission in error, please notify us immediately by telephone at 630-230-8434 and delete the transmission from your records.
        Expand Post

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Anyone having problems printing Trust Checks?