Neil Fredman (Customer) asked a question.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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LEAP is both a desktop and cloud application. Because of this, there are local copies of information saved into LEAP desktop. To free up space, we suggest you follow these steps:
1. Hold the Windows + R keys until a box titled "Run" opens
2. Enter %localappdata
3. In the file explorer window that opens, select the folder LEAP Desktop
4. Go to the folder titled User
5. Click the top folder (it will be in hexidecimal)
6. Inside, there will be a folder titled Send. This is where unsynced documents are, do not enter this folder.
7. Underneath the Send folder, you should see a series of documents with hexidecimal titles. Those are all local copies and can be deleted.
8. Repeat this for every folder within the LEAP Desktop User folderLong term, we suggest that users acquire more storage, as local copies allow for faster response time in LEAP.