Loading
CommunityIs anyone else having problems with opening up documents that another person uploaded to a Matter?
Close
Still can't find it?
Search for help articles, community posts, ideas ...
End of Search Dialog

Is anyone else having problems with opening up documents that another person uploaded to a Matter?

Liberty Moultrie (Customer) asked a question.

March 2, 2022 at 8:20 AM
Is anyone else having problems with opening up documents that another person uploaded to a Matter?

Our senior paralegal uploaded a PDF to a Matter, it is about 3,800 pages long but was uploaded 4+ hours before anyone else tried to open it. It will give a "Downloading" message briefly, followed by "LEAP cannot download this document. Downloading Document Please contact LEAP." I am just wondering if anyone else is experiencing the same or similar issue after this most recent update.

 

P.S. I have already reached out to LEAP and they are assigning a Technician to have a look at it.

  • 3 answers
  • 1.25K views

  • Shaiefa Fletcher (LEAP)

    Hi @Liberty Moultrie (Customer)​ 

     

    Thank you for posting on LEAP Community Discussions.

     

    The issue you are experiencing is unusual, a Helpdesk Specialist will reach out to you promptly to offer assistance.

     

    If you require additional assistance, the Helpdesk can be reached by email at support@leap.us or by clicking the orange Support button in the lower right-hand corner of any window in the LEAP Community.

     

    Kind regards, 

    Shaiefa

     

    Expand Post
    Selected as Best

  • Shaiefa Fletcher (LEAP)

    Hi @Liberty Moultrie (Customer)​ 

     

    Thank you for posting on LEAP Community Discussions.

     

    The issue you are experiencing is unusual, a Helpdesk Specialist will reach out to you promptly to offer assistance.

     

    If you require additional assistance, the Helpdesk can be reached by email at support@leap.us or by clicking the orange Support button in the lower right-hand corner of any window in the LEAP Community.

     

    Kind regards, 

    Shaiefa

     

    Expand Post
    Selected as Best

    • Elizabeth Cason Moultrie (Customer)

      This is the Senior Paralegal who uploaded the document ... that still cannot be downloaded. Did you find any solution to this issue? I now have a 5,044 page document that cannot be downloaded.

       

      E. Moultrie

      Expand Post

  • Rita Parks (Customer)

    We are having this same issue in 2025. Also now can't upload an attachment from Outlook, tried downloading the attachment to my computer then uploading it. Selected save and close and then checked an hour later and both documents previously uploaded are now gone...

    R Parks

    Expand Post

Loading
Is anyone else having problems with opening up documents that another person uploaded to a Matter?