Scott Scholl (Customer) asked a question.
LawConnect and eSignature
Having problems requesting eSignature through LawConnect. Shares documents fine, and seems to set up signable documents okay, but when I try to send the eSignature request I receive a message that
"Validating email address associated with the card fails in eSignature request."
Same result for multiple matters, and email addresses are correct (new user, so no history of working/not working).
Anyone have any ideas on how to fix this?
Hi @Scott Scholl (Customer),
Thank you for posting on LEAP Community Discussions.
We apologize for any inconvenience,
I can see you have reported this issue to our helpdesk and is currently being investigated to determine the cause of this issue.
Our helpdesk team will be in contact with you as soon as this has been investigated and the issue resolved.
Best regards,
Sebastian.